Entrevalle Hotel Boutique Hotel Rules and Policies

These policies and regulations by [Entrevalle Hotel Boutique] are intended to inform guests of our regulations and code of conduct regarding the use of the facilities.

It is the guest's responsibility to carefully read and understand the regulations and Code of Conduct governing Entrevalle Hotel Boutique, since it is legally valid and will apply without exception to all those who stay at this company.

The Internal Regulations and Code of Conduct is a document that contains the main clauses of the hosting contract entered into between the Guest and the Hotel. Therefore, when making a reservation through any digital platform, such as booking, expedia, airbnb or our official website, https://www.hotelentrevalle.com, by phone call, whatsapp or by signing the registration sheet, the guest is committing to fully comply with each of the points and conditions indicated therein. As well as to assume the consequences that derive from its non-compliance.

Only and exclusively the person or persons mentioned in the registration form are considered as guests of the Hotel. No other person except those registered will be able to spend the night in the room.

The hotel does not accept additional visits to the rooms occupied by our guests, and the hotel has the right to request the immediate vacation of rooms by persons not authorized on the registration card.

The guest must declare the exact number of people who will use the room; and if applicable, pay the corresponding amount for the extra person.

During the registration process, the guest must provide some official identification if requested. You must also provide a telephone number and an email so that you can be contacted in case of need. During the registration process, the guest must declare if they have valuables in their belongings such as: jewelry, electronic devices or any item of value greater than 1,000.00 US dollars or 20,000 Mexican pesos. It is the guest's responsibility to secure and safeguard their belongings.

The guest has the right to review the room prior to its registration or payment and clarify any disagreement, otherwise he is obliged to cover the total payment of the same, according to the rate agreed before making the reservation.

Once the guest is registered, the same Cancellation and Refund Policies in force in this company will apply to him and that are available to the public on our website https://www.hotelentrevalle.com.

In case of loss of the keys, the The hotel will make the corresponding charge for the replacement of the keys. The amount is at the discretion of Entrevalle Hotel Boutique. Guests, if necessary, can leave their luggage in safekeeping before check-in or after check-out by requesting it to the reception area. In case the guest wants to leave any valuable item inside their luggage, they must notify reception at that time. same moment.

The hotel is not responsible for loss, theft or damage to the guest's luggage during its custody or for objects or cash found inside it.

If for any reason the guest requests a room change once the room initially assigned to them has been delivered, they must pay a penalty. Said penalty does not apply in the case of errors attributable to Entrevalle Hotel Boutique. It also does not apply in the event that the room has any damage that justifies making a room change at the last minute.

Hotel parking is free and subject to availability as it does not have assigned spaces. The hotel is not responsible for partial damage or total theft of the vehicle or objects left inside.

The cleaning of the rooms is carried out exclusively between the hours of 9:00 a.m. and 5:00 p.m. p.m. The guest will be 100% responsible for covering the cost of special washing or even the cost of replacing sheets, towels, bedspreads or any other item in the room that is stained with blood, ink, shoe paint, hair dye, etc. etc. The amount to be paid is entirely at the discretion of the hotel.

The guest must maintain a respectful and considerate behavior towards other guests at all times, always trying to keep the volume of their conversations moderate so as not to disturb the rest of others. The guest will refrain from using sound reproduction devices, speaking loudly, or carrying out any activity that disturbs the tranquility of the other guests.

Guests accompanied by children must watch at all times that the latter do not disturb the rest of the other guests with shouting, games, racing, inside or outside the rooms; especially early in the morning or at night. The guest must follow and abide by the rules of the pool, jacuzzi and common areas, which are found in each of the mentioned spaces. As well as on our website www.hotelentrevalle.com.

Guests must accompany children at all times while they use the jacuzzi, pool, swings and bonfire areas. The hotel is not responsible for any accident or mishap that occurs in the mentioned areas or any other area of the hotel, being the guest The holder of the reservation is solely responsible. The guest will be responsible for covering the cost of repairing or replacing any object, furniture or hotel property that has been totally or partially damaged by him, whether due to carelessness or intentionally. The amount will be entirely at the discretion of the Hotel.

Any damage inside the guest's room must be reported immediately within the first 15 minutes of having checked in, since failing to do so, the latter could be held responsible for the damage. The hotel is not responsible for the loss of valuables, documents or cash inside the rooms. Each room has a safe for their protection.

The guest must also immediately report missing towels, toilet paper or amenities within their room within 15 minutes after checking in. Otherwise, it will be assumed that everything was in order when taking possession of the room and the guest will be responsible for shortages or damages in the room at the time of Check Out.

Check Out time is at 11:00 a.m., with a tolerance of one hour as long as the Reception has been notified and the relevant authorization is obtained. However, and there are already reservations scheduled for that specific date, the Hotel reserves the right to enter the guest's room and pick up the guest's belongings, leaving everything in the custody of the company. In this way, the company may proceed to dispose of the room for sale.

The hotel is not responsible for items left in public areas of the hotel, nor for items left inside the rooms after Check Out.

The hotel does not have a courier service to send items left in the rooms. Therefore, all objects forgotten and claimed by the guest will remain in our warehouse for a maximum of 30 days, during which time the guest must find a way to recover them. If the guest is not able to pick up the forgotten items, they can send a third party with a letter on letterhead where the right to pick up the forgotten items is given. Said letter must contain the full name of the person who will pick up the items, physical description of the item, and name or model, as the case may be, must be signed by the requesting guest, as well as present official identification of the person who collects the object.

All rates, promotions and discounts are subject to change without prior notice.

Likewise, promotions or discounts may not be combined with each other or with other promotions or discounts. All rooms are subject to availability unless the guest has guaranteed their reservation through a deposit or transfer. As long as this requirement is not met, the rooms will be available for sale. To guarantee a room, the payment options are exclusively Payments in cash, paypal, zelle, Deposit or bank transfer, Credit or debit card (Visa, MasterCard).

In the case of deposits and / or bank transfers, it is mandatory that the guest notify the reservations department of his payment at least 1 hour after having made it, by email to entrevallemx@gmail.com or by WhatsApp at 646 288 05 26 that includes your scanned receipt. In addition, for the reservation to be valid, you must receive an email from the hotel confirming it. Otherwise, the reservation will be subject to availability.

We recommend that all persons interested in reserving rooms read the section corresponding to Cancellation Policies before proceeding to reserve their room.

In case of Cancellation of the reservation, you will have the right to a refund of the amounts that have been paid, with the indemnities that result from applying the following percentages to the amount of the required advance:

NON-REFUNDABLE: The client will have to pay the total price of the reservation if you cancel at any time.

FLEXIBLE – 14 DAYS: The client can cancel the reservation free of charge up to 14 days before the arrival date. The client will have to pay the total price of the reservation if he cancels during the 14 days before the arrival date.

CONSIDERATIONS FOR GROUPS

1- Confirmed reservations for 8 or more rooms are considered a group.

2- REFUNDABLE 50% of the deposit: applies for cancellations up to 30 days before the registration date.

3- NON-REFUNDABLE 100% of the deposit: applies during the 30 days before the registration date.

4- WITHOUT PENALTY: Modifications subject to availability, up to 60 days before the registration date, the date can only be moved 1 time.

5- GENERAL PENALTY: In case of canceling the reservation 14 days before registration, you must pay 100% of the amount of the reservation.

RETURN OR REFUND POLICIES

A refund will only be made in the case of errors attributable to ENTREVALLE HOTEL BOUTIQUE and which would be the following cases:

When a charge higher than the charge corresponding to the type of room that the guest has reserved has been made.

When the number of nights charged to the guest exceeds the number of nights the guest has stayed according to their original reservation.

In the case of reservations made by agencies, the guest must contact the agency directly and verify their modification policies.

When adhering to the Cancellation Policies of ENTREVALLE HOTEL BOUTIQUE, the guest has the right to receive a refund.

Refunds will be made by the means that is most convenient for the hotel, which can be by bank deposit, electronic transfer directly to the client's account.

Refunds may take 3-15 days to reflect on the customer's statement.

REGISTRATION POLICIES

 All guests at the time of check-in must identify themselves and verify the reservation for that day; Once the reservation for the day is confirmed, the guest will proceed to complete their registration card.

If an invoice is required, the data must be provided and the invoice will be processed at the time of departure once the nights are charged, send an updated tax certificate no later than 3 months after it was issued, amount paid, method of payment, type of expense and any additional information to the email entrevallemx@gmail.com.

Payment of the reservation must be made at the time of check-in. All lodging nights must be covered before enjoying the service.

We will retain your personal information for as long as it is necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, taking into account the requirements applicable to the situation and the need to destroy out-of-date and unused information in the shortest reasonable time. . Pursuant to applicable regulations, we will keep records containing customer personal data, account opening documents, communications, and anything else in accordance with applicable laws and regulations.

We may rectify, replace, or delete incomplete or inaccurate information at any time and at our sole discretion.

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Last modified November 2022.